To ensure a smooth and professional experience for all clients, BinWash Pro Inc. adheres to the following policies:

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1. Booking and Scheduling
- A confirmation email or message will be sent upon booking.
- Rescheduling or cancellations must be made at least 24 hours prior to the scheduled service.

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2. Pricing and Payment
- Pricing for all services is based on the scope of work and will be finalized after a site review.
- Full payment is required upon service completion unless otherwise stated in the contract.
- We accept cash, credit/debit cards, and electronic transfers.

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3. Site Access and Preparation
- Clients must provide clear access to the areas scheduled for cleaning.
- Outdoor water access is required for all pressure washing services.
- Any necessary preparations (e.g., moving furniture or vehicles) must be completed prior to the appointment.

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4. Safety and Liability
- BinWash Pro Inc. follows strict safety protocols to protect property and staff.
- Clients are responsible for informing our team of any potential hazards or delicate areas that require special care.
- We will address any damages caused by our team during service.

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5. Cancellation and Refunds
- Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
- Refunds are only issued for services not performed or in cases where BinWash Pro cannot fulfill the service due to unforeseen circumstances.

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6. Satisfaction Guarantee
- BinWash Pro Inc. is committed to delivering top-quality services.
- If a client is dissatisfied, they must notify us within 24 hours of service completion. We will promptly address the concern and offer solutions, including a potential re-clean at no additional cost.

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7. Environmental Responsibility
- We use eco-friendly cleaning solutions and practices to minimize environmental impact.
- Clients are encouraged to report any environmental concerns to our team.

 

These policies are designed to ensure the best possible experience for our clients while maintaining professionalism and transparency. For questions or clarifications, please contact us directly.